Heart Shape Rock Personalized Photo Frame - Elegance in Stone

General Policy

At Doozypics, we take pride in the quality and customization of our products/services. Due to the personalized nature of our offerings, refunds are not applicable. We ensure that every product is crafted to meet our high standards and customer specifications.

2. Damaged Products

If a customer receives a damaged product, we are committed to resolving the issue promptly. Please follow the steps outlined below to ensure a smooth process for replacements:

2.1 Reporting Damaged Products

- Customers must report any damage within 3 days of receiving the product.

-Visual proof (photos or video) of the damaged product is required to process the claim.

2.2 Submission Process

-Send an email to our customer support team at support@doozypics.com or send a WhatsApp message to 7981106181.

- Include the order number, a brief description of the damage, and the visual proof of the damaged product.

-Our team will review the submission and, upon verification, arrange for a replacement to be shipped to the customer's address.

2.3 Replacement Shipment

-Once the damage claim is approved, a replacement product will be sent to the same address provided in the original order.

- The customer will receive a notification with tracking details once the replacement product is shipped.

3. Contact Information

For any questions or concerns regarding our return and refund policy, please contact our customer support team at:

We appreciate your understanding and cooperation in ensuring that you receive the highest quality products from Doozypics.